Security Incident Communication

Product: Campaign Operations Playbook for Confluence
Provider: InfraFastlane
Effective date: April 21, 2026
Version: 0.1

This page explains how InfraFastlane intends to communicate with customers if a security incident affecting Campaign Operations Playbook for Confluence is identified. It covers incidents, not routine bug reports and not general marketing updates.

1. Purpose

If we identify a security incident affecting the app, we aim to communicate in a way that is prompt, honest, and useful. The goal is to help customers understand what happened, what we know, what we have done, and whether they need to take action.

2. What We Mean by a Security Incident

A security incident is a confirmed or reasonably suspected event involving unauthorized access, unintended exposure, misuse, compromise, or other security-relevant harm affecting the app, its runtime, or potentially customer data.

3. Communication Principles

  • Be honest
  • Be thorough
  • Do not hide the practical impact
  • Do not imply certainty where facts are still under investigation
  • Tell customers what they need to do, if anything

4. Information We Aim to Include

  • app name
  • nature of the incident and known time period
  • how the issue was identified
  • what we did to investigate
  • what we did to contain or remediate the issue
  • what actual or likely customer impact exists
  • whether customers need to take any action

5. Delivery Channels

Depending on the circumstances, we may communicate through the support channel, customer email, Marketplace-related coordination, or public trust pages. Where appropriate, we may issue an updated statement as the investigation develops.

Primary support route: https://infrafastlane.dev/support/

6. Customer-Facing Incident Template

Hello,

We are writing to inform you of a security incident that was recently identified in Campaign Operations Playbook for Confluence.

What happened:
[Describe the nature of the incident and the relevant time period.]

How we found it:
[Explain how the issue was identified.]

What we did:
[Summarize the investigation and the remediation or containment steps already taken.]

What this means for you:
[State the known or likely customer impact. If no current impact is known, say that clearly.]

What you need to do:
[List any customer actions, or say that no customer action is required at this time.]

We take this matter seriously and will continue to update affected customers if materially relevant facts change.

If you have questions, please contact:

Support for Campaign Operations Playbook for Confluence


Sincerely,
InfraFastlane

7. Product Notes for the Current App

The current app version is a low-permission, copy-only Forge app. It does not operate an external backend, does not declare external egress, and does not request Confluence read or write scopes. If a security incident were to affect the current app version, our communication would reflect that limited runtime model and the actual facts established during investigation.

8. Related Pages