Support for InfraFastlane Marketplace Apps
Provider: InfraFastlane
Covered products: Campaign Operations Playbook for Confluence; Content Workflow Templates for Confluence
Effective date: May 1, 2026
Version: 0.2
Get help with installation, usage, workflow content questions, billing direction, and issue reports for the current InfraFastlane Confluence Marketplace app portfolio.
Contact Support
Please contact support by email:
This page explains how to contact support, what to include in your request, current support hours, and known product boundaries.
Covered Products
| Product | Current purpose |
|---|---|
| Campaign Operations Playbook for Confluence | Provides structured campaign planning, launch, reporting, and retrospective workflow content inside Confluence. |
| Content Workflow Templates for Confluence | Provides structured content intake, briefing, planning, review, publishing, and performance workflow content inside Confluence. |
What We Can Help With
- installing or opening a covered app in Confluence
- finding, previewing, and copying workflow content
- understanding how a workflow library is intended to be used
- reporting broken links, display issues, or copy behavior problems
- questions about product documentation, support terms, and known limitations
- Marketplace billing direction for purchases made through Atlassian
Before Contacting Support
A few quick checks often resolve common issues:
- Confirm that the app is installed in the correct Confluence site.
- Refresh the Confluence page and try again.
- Check whether your browser blocks clipboard access.
- Try a current version of Chrome, Edge, Safari, or Firefox.
- Ask a Confluence administrator to confirm app access if the app does not appear.
Information to Include
For faster handling, please include:
- affected product name
- your Atlassian site URL, if relevant
- browser and operating system
- what you expected to happen
- what actually happened
- steps to reproduce the issue
- screenshots, if they help explain the issue
Do not send passwords, API tokens, private customer data, or confidential business content unless specifically requested through an approved support channel.
Support Hours
Support is handled in English during standard support hours in Europe/Berlin time. Regular support is available Monday through Thursday, 10:00-18:00. Friday support is available by arrangement only.
| Item | Details |
|---|---|
| Regular support hours | Monday to Thursday, 10:00-18:00, Europe/Berlin time |
| Friday | By arrangement only. No regular standard support. |
| Business days for standard support | Monday to Thursday, excluding public holidays observed by InfraFastlane |
Security Reports
If you believe you have found a security issue, please email us and clearly mark the request as a security report.
Include the affected product, impact, reproduction steps, and any relevant technical details. Do not publicly disclose security issues before we have had a reasonable opportunity to investigate.
Known Product Boundaries
The current covered products are workflow libraries intended to help teams copy and adapt structured operating content inside Confluence.
- They do not automatically create, update, or delete Confluence pages.
- They do not provide legal, compliance, HR, finance, safety, medical, or other professional advice.
- They do not replace internal review, approval, or governance processes.
- They do not operate an external backend for the current app versions.