Support for Campaign Operations Playbook for Confluence

Contact Support

Please contact support by email:

• support@infrafastlane.dev

This page explains how to contact support, what to include in your request, current support hours, and known product boundaries.

What We Can Help With

• installing or opening the app in Confluence
• finding and copying templates
• understanding how the template library is intended to be used
• reporting broken links, display issues, or copy behavior problems
• questions about product documentation, support terms, and known limitations
• Marketplace billing direction for purchases made through Atlassian

Before Contacting Support

A few quick checks often resolve common issues:

1. Confirm that the app is installed in the correct Confluence site.
2. Refresh the Confluence page and try again.
3. Check whether your browser blocks clipboard access.
4. Try a current version of Chrome, Edge, Safari, or Firefox.
5. Ask a Confluence administrator to confirm app access if the app does not appear.

Information to Include

For faster handling, please include:

• product name: Campaign Operations Playbook for Confluence
• your Atlassian site URL, if relevant
• browser and operating system
• what you expected to happen
• what actually happened
• steps to reproduce the issue
• screenshots, if they help explain the issue

Do not send passwords, API tokens, private customer data, or confidential business content unless specifically requested through an approved support channel.

Support Hours

Support is handled in English during standard support hours in Europe/Berlin time. Regular support is available Monday through Thursday, 10:00-18:00. Friday support is available by arrangement only.

Security Reports

If you believe you have found a security issue, please email support@infrafastlane.dev and clearly mark the request as a security report.

Include the affected product, impact, reproduction steps, and any relevant technical details. Do not publicly disclose security issues before we have had a reasonable opportunity to investigate.

Known Product Boundaries

Campaign Operations Playbook for Confluence is a template library. It helps teams copy and adapt operational campaign templates inside Confluence.

• It does not automatically create, update, or delete Confluence pages.
• It does not provide legal, compliance, HR, finance, safety, medical, or other professional advice.
• It does not replace internal review, approval, or governance processes.
• It does not operate an external backend for the current app version.